SAFETY

How Airbnb works to make it safe to share your place

Sharing your place with someone you’ve never met can feel like a leap of faith. It’s one of the many reasons we work hard to keep you, your home, and your belongings safe.

We’ve got answers to questions asked by the Airbnb hosting community about how Airbnb works to make it safe to share your place.

How does Airbnb help protect hosts from potential safety issues?

Working to keep our global community safe, both online and offline, is a top priority for Airbnb. There have been more than 200 million guest arrivals in homes on Airbnb and negative incidents are extremely rare. In 2017, travelers took 49 million trips with Airbnb and only .004% resulted in a significant property damage claim. Even so, we’re constantly working to improve our platform, our policies, and our protections—because even one incident is one too many.

In the rare event an issue should arise, every host and listing is covered with Airbnb’s Host Guarantee, which provides up to $1,000,000 USD in property damage protection. Additionally, Airbnb maintains Host Protection Insurance up to $1,000,000 USD, which offers primary liability insurance coverage for Airbnb hosts and landlords against third-party claims of property damage or bodily injury.*

To help prevent issues, we use our technology and machine learning to assess the risk of every reservation before it’s confirmed. We screen all hosts and guests against regulatory, terrorist, and sanctions watch lists. For United States residents, we also run background checks for prior felony convictions, sex offender registrations, or significant misdemeanors.

We safeguard all Airbnb accounts by offering multi-factor authentication and in certain cases by requiring additional verification whenever a user logs in from a new device. We securely process every transaction conducted on the platform so your money stays safe.

The Host Guarantee helped me decide to join Airbnb because I have it to fall back on if there’s damage or problems.”

Dennis hosts in London for the flexibility it provides

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The Host Guarantee helped me decide to join Airbnb because I have it to fall back on if there’s damage or problems.”

Dennis hosts in London for the flexibility it provides

Learn how they host

Does Airbnb provide home safety resources?

We run home safety workshops with hosts and local fire departments to equip our community with the latest advice from leading experts. We also encourage every Airbnb host to install working smoke & carbon monoxide detectors in their homes and to check them frequently.

What does Airbnb do to prevent fraud?

Every Airbnb reservation is scored for risk. We have a real-time detection system that uses machine learning and predictive analytics to instantly evaluate hundreds of signals to flag and then stop suspicious activity. When we detect potentially concerning behavior, our team may take a range of actions, including removing a user from the platform entirely.

To keep your money safe, we securely process every transaction conducted on the platform. We also take a number of measures to safeguard your Airbnb account, including offering multi-factor authentication and, in certain cases, by requiring additional verification when a login is attempted from a new device.

Can I use security cameras on my property?

Safety, security, and privacy are essential qualities in a household, so we want to encourage them in yours. Since Airbnb depends on a safe and hospitable experience for guests and hosts alike, our Community Standards require that all members of the Airbnb community respect each other’s privacy—including the use security cameras.

We require that all surveillance devices be clearly disclosed in advance of a reservation. That means, if you have any type of surveillance device in or around your listing, even if it’s not turned on or fully set up, it must be disclosed in your House Rules and visible on the property.

Under no circumstances do we allow any surveillance, even if disclosed, in or around sensitive spaces where all guests naturally have an expectation of privacy (such as bathrooms or sleeping areas). It’s important that any use of such equipment is not only consistent with our policies, but also compliant with applicable local laws and regulations.

8 safety tips create a safe hosting environment

  1. Keep all payments and communication on the Airbnb platform. This helps ensure that you're protected by our safeguards like cancellation and refund policies, the Host Guarantee, and the Host Protection Insurance program.

  2. Using our communication tools, ask questions about your guest’s stay and answer questions they may have about your place.

  3. Check out your guest’s reviews from other hosts.

  4. Take advantage of user profiles to get to know more about your guest.

  5. Set clear expectations and requirements in your listing. It’s important to let your guests know what they can and should expect from your home.

  6. Fill out your House Rules, Home Safety Card, and House Manual—and update them regularly. Guests have to agree to your house rules before booking your place, so they should clearly outline any restrictions or useful guidance to help set them up for a safe and enjoyable stay.

  7. Set requirements for your listing. For added control and peace of mind, you can require that your guests verify their identity before booking your place, and in turn you’ll be required to do so as well.

  8. Bookmark help resources. Our global customer service team is standing by ready to assist if you have any concerns or if an issue should arise.

We recognize how important it is for hosts to trust the people staying in your home. If something does come up, though, we have your back. Our team is available 24/7 in 11 languages to support you and your guests.

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