Sparkling clean12 recent guests have said that this home was sparkling clean.
Self check-inEasily check yourself in with the lockbox.
Welcome to the Jungfrau region, where you will enjoy the real Switzerland from our chalet apartment. It is located in the old part of the village, near a beautiful square, a restaurant and the river. The train station is a stones-throw away.
Laptop friendly workspace
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 12PM (noon)
Self check-in with lockbox
There are 22 steps to apartment. Bathroom has no towel rods, and no towels to change. Only 3 spoons available. no pot holders. Could not turn on heat, fuses were pulled on heaters and dryer.
Response from Monica & Ronald:
Dear Phylliss, we regret you were not fully comfortable during your stay. We always ask guests how they are doing and try to make their stay as good as possible. However, we were not able to contact you after several attempts and did not hear back from you on the Airbnb chat, or by email. The apartment is on the second floor in a wooden chalet, as described clearly. The stairs should thus not have been a surprise. One cannot expect an elevator in a wooden chalet. The bathrooms has no towel rods, but both bathroom and bedrooms have towel hangers. We have extra towels for longer stays and you only had to ask. Eventually we noted that you found new towels in the washroom and took them. There are no pot holders, but multiple kitchen towels. There is plenty of spoons and other silverware, we often host families of 5. The dryer is functioning perfectly. The heating was indeed turned off because it was high summer, we checked in with you to ask if room temperature was ok, as we experienced an unusual few cold days. Again, we did receive no reply from you. We receive mostly 5 star reviews and our guests really enjoy the chalet. Communication is an important element. Next time when your expectations are not met, contact your Airbnb host first. Most of your demands could have easily been resolved or met. Kind regards, Monica
Welcome to Wilderswil, gateway to the Jungfrau region! Stunning alps, beautiful mountain trails, extreme outdoor activities and beautiful panoramas await... We'll be your 'invisible hosts', we will deliver the keys and disappear. However, happy to help with any questions, …
Languages: Deutsch, English, Español, Nederlands
Response rate: 100%
Response time: within an hour
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