Entire home/apt
4 Guests
1 Bedroom
1 Bed
$125
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Mitchell Manor
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The Space
Bed type: Real Bed
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 1
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $70
Security Deposit: $250
Weekly Price: $800 /week
Monthly Price: $2800 /month
Cancellation: Strict

Description

House Rules

Availability
3 nights minimum stay
Mitchell Manor
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32 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
April 2015

January 2015
Nicole
Response from Nicole:

I am so sorry for your experience at Mitchell Manor and would like to take a moment to address your concerns. I always want my clients to have a wonderful stay while at my home and am very disappointed that your experience was not satisfactory. I pride myself on providing exceptional customer service to all of my customers and catering to individualize customer needs. In the case of your reservation it was no different. I agreed to an earlier check-in when my rental policy clearly states 3pm. Additionally, I waived the $75 early check-in fee. I also agreed to host two additional guests in the space going against my (4) person max stay. Your check-in was a bit challenging as our only mode of communication was via email. Nonetheless, I made myself available and promptly responded to every message. I am sorry I did not hear the bell upon your arrival however I was home at the agreed upon time. I was also in communication with you every step of the way. I also went to my neighbors home and retrieved your luggage. A neighbor that agreed to house your luggage after you asked her to and only did so because of the good relationship we have. In regards, to the your issues regarding the sheets I responded immediately by going out and purchasing a new set.
I have been a member of Airbnb for 2 years and have always had stellar reviews. I provide my clients with ideal customer service and like to treat travelers as I would want to be treated. It is my goal that every traveler feels like Mitchell Manor is a home away from home and I have been very successful in doing that. I want to again express my deepest apologies and it is my hope that we could service you again in the near future. Lastly, should you choose to come again we will comp you a nights stay.
Be Well
Nicole

January 2015

December 2014

November 2014

November 2014

November 2014

October 2014

About the Host, Nicole

Nicole
New York, New York, United States
Member since October 2012
Response rate: 100% (last 10 contacts)
Response time: within a few hours

Trust
  • Nicole

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