Thank you for your comment. We are very sorry to hear that you were not happy with our apartment. The details we give in the description about our apartment are accurate and we don’t understand how you can give us such a bad review.
You are right about Merzhausen not being located in the center of Freiburg but this is clearly stated in the description. The neighborhood is situated in a calm and safe neighborhood at by-road with shops, bakery, bus and tram station just a few minutes walk away.
The kitchen is stocked with the most important appliances and you could have asked us if you needed anything additionally. Everything provided in the kitchen is listed in the profile. Yes there is no oven and no toaster. You are right: We are not a hotel and can’t provide a personal laundry service for you. If you were desperate to have your washing done, we could have worked something out for you.
We have an extensive list of nearby activities and could have helped you to find a restaurant if only you had asked. There are no bars right next door as it is a quiet area in a suburb located south of Freiburg. There are lots of bars and pubs in the city center of Freiburg though which is only 10 minutes by tram away.
We made one mistake because we forgot to inform you that the bathroom needed some repair before your arrival and it was supposed to be repaired already, but unfortunately it was delayed until September 2016. Alternatively, we would have had to cancel your reservation. The bathroom was cleaned and prepared before your arrival and fresh clean towels were provided.
I am wondering why you didn’t come to see me after your arrival asking for all of the things you mentioned in your review. When you rang me early in the morning because you locked yourself out of the place you could have also talked to me then.
Arriving a few hours later than expected was no trouble for me. I even drove to the center and waited to meet you and to hand over the keys to you there. We really try to do everything to keep our guests happy.Complaining after you checked-out is not really fair as you could have talked to me any time.
My advice to you is to read the profile properly before you book a place and please just ASK your host for help or talk to your host if you are not happy with anything. I am very sorry!
Dear other guests, please read the other references to get a realistic impression of our apartment. We endeavour to provide the very best for your comfort.