Hi Darina, Sorry for the inconvenience that you had with us. But I want to clear up some points.
1. The person in charged of the apartmet asked you if every thing was ok, and you responded that every was good, please if we ask, is because is important for us to give you a good service, if you had told us the inconveniences, we would solved them.
2. Silvia told me that she gave you the dishsoap, but we only include the first one, if the people need more, they have to buy.
3. About cleaning supplies and coffee make, now we have more supplies, available.
4. About hot water on the kitchen, sorry but we dont the instalation for that.
5. We had problems with the internet company supplier, yesterday they found some
wires cutted on the street.
6. About the high traffic, we cant do anything because is a small city with a lot of cars and we are on the center of the city. About polution, normally Xela has a lot because of the volcano eruption.
7. About the sparser furniture, what else do you recommend to have? because for the price we offer we cant have 5 stars apartment.
7. And please if other host ask you if everything is alright please tell your comments,
maybe some will try to fix them on time. No after you check out.