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    How Airbnb supports you as a Host

    Access the resources you need to start your hosting journey.
    By Airbnb on May 10, 2021
    3 min read
    Updated Jun 7, 2022


    • Host groups share firsthand experiences

    • Airbnb policies help protect you as a Host

    • Create your listing and start hosting

    If you’re new to hosting, you may have questions about exactly where to start and how to host. From deciding to share your space to meeting your business goals, you can count on Airbnb to invest in your success every step of the way.

    We’ve spent more than a decade developing resources to help support you, including guides on setting up a successful listing, personalized messaging features, Host forums, and more.

    With these tools in hand, you can start your hosting journey with confidence.

    Learn from the best in our Host community

    Our Hosts can provide some of the best advice when it comes to starting and maintaining a home-sharing business. Here’s how to quickly connect with Hosts in your local community and across the globe:

    • Through live webinars* and one-on-ones with Superhost Ambassadors,** prospective Hosts gain access to meaningful hosting tips and tricks
    • Online forums like the Community Center and local Facebook groups empower Hosts to share knowledge, exchange stories, and inspire and support one another
    • Our Resource Center is packed with articles, guides, and videos brimming with insights from successful Hosts—from how to write a catchy listing title to how to receive your payout
    “I love the way our [Facebook] group brings diverse people together for a common purpose, but even better is the sense of community it brings to what can be a solitary business,” says Airbnb Host Advisory Board member Merrydith from Hobart, Australia.

    Access Host protections and support from Airbnb

    Our support specialists are available 24/7 via phone, email, and in-product messaging to quickly answer your questions and help you resolve any issues that may come up.

    Here are a few of the other ways we strive to protect, encourage, and support you:

    • AirCover for Hosts includes $1 million in Host damage protection in the rare event a Host’s place or belongings are damaged by a guest during an Airbnb stay.
    • Guests must provide identification information, including their full name, date of birth, phone number, email address, and payment information to Airbnb before booking
    • We also enforce guest standards and hold guests accountable to our community policies, like our nondiscrimination policy 

    Host Dennis from London, England, says Host damage protection is crucial for him: "It was one of the things that helped me make the decision to join Airbnb, because if there’s damage or problems, I have that to fall back on."

    Manage your hosting business with these tools

    We’re committed to listening to and learning from our Hosts. Over the years, we’ve developed many new features that can help you create a successful and an enjoyable hosting business, including:

    • Our promotional tools, which help Hosts make their listings more attractive through new listing promotions, early-bird discounts, and lower weekly rates
    • A revamped inbox with personalized quick replies (formerly known as saved messages) and scheduled messages that automate repetitive tasks and help streamline your communications, saving you time as a Host
    • The Opportunities tab, which offers booking insights and tips specific to your area to help you adapt to changing travel preferences

    Deciding to host can feel intimidating, which is why we work together with great Hosts in our community to support you every step of the way. Happy hosting!

    *“Intro to Hosting” webinars are currently available in Germany, France, Italy, Spain, the United Kingdom, and the United States.

    **Webinars and Superhost Ambassadors are not available in all locations.

    Host damage protection isn’t an insurance policy. It doesn’t cover Hosts who offer stays through Airbnb Travel, LLC, or Hosts in mainland China or Japan.

    Keep in mind that all coverage limits are shown in USD, and there are other terms, conditions, and exclusions.

    Information contained in this article may have changed since publication.


    • Host groups share firsthand experiences

    • Airbnb policies help protect you as a Host

    • Create your listing and start hosting
    May 10, 2021
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