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    Building and improving Airbnb—together with Hosts

    We’re continuously evolving with your feedback and partnership.
    By Airbnb on Jan 12, 2022
    5 min video
    Updated Oct 3, 2022

    Highlights

    • We’re grateful for our continued partnership with Hosts like you

    • There are more ways than ever for you to collaborate with us to build the Airbnb you want and need

    • Find out about updates we’ve built in response to your input

    As part of the global Host community, your dedication to creating connections is inspiring. It keeps us focused on improving and expanding our hosting products and programs. 

    We're committed to partnering with Hosts to evolve our platform to support your needs and help you be successful. Here are a few ways we’re currently working with Hosts.

    Offering more ways to listen

    Our success relies on strong partnerships with Hosts. We’ve expanded our community initiatives to include more ways to connect with and listen to you, so we can continue to build the Airbnb you want and need.

    Here’s what you’ve inspired over the past year:

    • 47 Host workshops, four led by Airbnb CEO Brian Chesky, with Host Community Leaders, Superhost Ambassadors, and Hosts in the Community Center
    • At least 40 conversations with our Host Advisory Board
    • 20 Deep Dive meetings with our Hosts and product team
    • 612 local Host Clubs (with about 160,000 members globally) and 515 club-led events
    • 6 Host preview events before major updates to our app and service
    • At least 10 regional tours connecting Hosts with Airbnb team members
    • Over 128,000 Community Center posts

    To those of you who participated in these activities, thank you. Your collaboration allows us to continue improving, and we invite you to please keep connecting with us.

    Evolving our products and services

    We consistently hear from Hosts that you want more controls and protection, better support when you need it, and tools to make hosting easier.

    To address these needs, we’ve introduced more than 150 features and upgrades to our products and services in the past several years. Here are just a few examples of the work we’ve done, inspired by your input:

    More controls and protection

    • AirCover: Top-to-bottom protection, free for every Host—only on Airbnb*
    • Streamlined resolutions: A new process enables simpler, faster damage reimbursement for Hosts, with priority routing for Superhosts
    • Improvements to our review system: In our continued effort to improve the review process, we limited the instances where guests who cancel are able to leave a review
    • Cleaning fees for shorter stays: For additional flexibility with your pricing, you can now adjust your cleaning fee for short stays of only 1 or 2 nights
    • Adding pet fees: If you want to welcome pets, you can choose to add a pet fee to your nightly price

    Better support

    • More agents, in more languages: We doubled our global support staff and expanded from 11 to 42 languages
    • Dedicated support: Superhosts and Community Leaders have exclusive access to highly skilled customer service staff
    • A redesigned Help Center: An easier way to navigate the Help Center, with comprehensive support for Hosts and guests
    • A community policy hub: Clearer, simpler policies now reside in one central location within the Help Center

    Tools to make hosting easier

    • Today Tab: A simple way for Hosts to manage bookings, tasks, and more, all in one place
    • Upgraded inbox: It’s easier than ever to manage communications with your guests with search, personalized quick replies, and scheduled messages
    • Hosting insights: Our Opportunity Hub provides info on travel trends near you, to help you make the most of your hosting business
    • Translation Engine: Now guests around the world can automatically access high-quality translations of your listing in 62 languages
    • Price preview for Hosts: This tool enables you to easily change your fees and check the price of your listing as it appears for guests
    • Calendar refresh: Your calendar is redesigned and easier to use, with helpful new features

    By partnering more closely with Hosts, we’re improving Airbnb’s services and helping our entire community grow and thrive. And it’s Hosts like you who are leading this growth.

    Globally, you’re building profitable hosting businesses and uplifting your communities in the process by generating income for local shops and restaurants, as well as for those who help you manage your spaces.

    Your partnership helps us continue to create the best possible version of our service, and we’re excited to keep evolving and improving Airbnb with you.

    *AirCover’s Host damage protection, Host liability insurance, and Experiences liability insurance don’t cover Hosts who offer stays through Airbnb Travel, LLC, or Hosts in Japan, where the Japan Host Insurance, and Japan Experience Protection Insurance apply. For Hosts who offered stays or experiences in mainland China, the China Host Protection Plan applies. Host damage protection isn’t related to Host liability insurance. Keep in mind that there are other terms, conditions, and exclusions.

    Information contained in this article may have changed since publication.

    Highlights

    • We’re grateful for our continued partnership with Hosts like you

    • There are more ways than ever for you to collaborate with us to build the Airbnb you want and need

    • Find out about updates we’ve built in response to your input

    Airbnb
    Jan 12, 2022
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