Guide to Responsible Hosting in Buildings
Malaysia
Airbnb’s one-stop portal to hosting responsibly in strata buildings
We’ve put together this Guide to Responsible Hosting to share best practices for anyone who hosts in strata buildings in Malaysia.
Host responsibly with Airbnb's industry-first Code of Conduct
To help develop norms and best practices for the short-term rental accommodation sector in Malaysia, we developed an industry-first Code of Conduct to help you and your guests outline responsibilities and common courtesies.
“Airbnb’s Code of Conduct sets the bar high for short-term rental accommodation and providers, by providing clear guidelines and best practices for owners, Hosts and guests. It reinforces Airbnb’s ongoing commitment to promoting cleaner, safer and more responsible travel here in Malaysia.”- Ivan Chong, President Malaysian Vacation Rental Services Management Association (MVR)
“Airbnb’s Code of Conduct sets the bar high for short-term rental accommodation and providers, by providing clear guidelines and best practices for owners, Hosts and guests. It reinforces Airbnb’s ongoing commitment to promoting cleaner, safer and more responsible travel here in Malaysia.”- Ivan Chong, President Malaysian Vacation Rental Services Management Association (MVR)
Airbnb’s proposed reference by-laws for short-term rentals in strata buildings
We’ve partnered with legal professionals Messrs. Zaid Ibrahim & Co. (In association with KPMG Law) to develop reference by-laws that help you and your building manage STRA activity. These by-laws equip you with the necessary knowledge to have informed discussions with your Joint Management Bodies (JMBs) and Management Corporations (MCs). They provide a clear framework for managing STRA activities in strata buildings, covering aspects such as obtaining necessary approvals, ensuring safety compliance, and managing guest registrations.
Our commitment to ensuring a smooth and safe stay
At Airbnb, we believe in building trust. This is why trips are designed with safety and responsible travel in mind.
Banning disruptive parties
- In June 2022, we officially announced the codification of our global party ban in our Community Disturbance Policy. This means disruptive parties and events are prohibited in Airbnb listings, including open-invite gatherings.
- The policy includes serious consequences for guests who attempt to violate the rules, varying from account suspension to full removal from the platform.
Enhanced reservation screening
- Our enhanced reservation screening technology is designed to reduce the risk of disruptive incidents on our platform globally. The system helps assess and identify potential higher-risk reservations by looking at specific risk factors like user history and the timing of the booking.
Promoting a responsible community
Neighbourhood Support Line
In the rare case of noise disturbance, nuisance or any neighbourhood concern relating to home sharing in your strata, we have a dedicated 24/7 neighbourhood support line for anyone in the community to contact or report.
The Neighbourhood Support Line is available in multiple languages including Bahasa Melayu.
Anyone can call Airbnb’s Neighbourhood Support Line to report any urgent neighbourhood disturbance such as parties, or send a message to Airbnb to report a concern.
Hosts are encouraged to share details of the Neighbourhood Support Line with relevant stakeholders (e.g Joint Management Bodies).
Responsible Hosting Page - Malaysia
Visit Airbnb’s Responsible Hosting Page to stay informed and keep updated on local laws and regulations
Read up on your obligations as a Host such as your tax submissions
Join our Malaysia Airbnb Host community to share valuable advice