Using your Airbnb.org credit
Accept your credit
1. Log in to your Airbnb account
You must log in to your own Airbnb account to accept the credit.Don’t have an Airbnb account? Create one now at Airbnb.com using the same email address where you received Airbnb.org credit.
––Your Airbnb.org credit is just for you. You can invite others to join your stay, but you can’t give your Airbnb.org credit to anyone else.
2. Check your email for your Airbnb.org credit
Search for an email from Airbnb.org. Check your spam folder if you don’t find it in your inbox.
3. Click “Accept credit”
This will take you to Airbnb and your credit will be automatically applied to your account if you’re logged in.
Search for a place
1. Enter search details
Include the location, dates, guests, and pets.Check-in must occur before your Airbnb.org credit expires. Your email invitation has the credit expiration date.
—If you need to be near a specific location, add an address to your search to find nearby housing.
2. Open filter options
Click the filter button to access discounted listings and search for specific amenities.
—Filters help you find listings that meet your specifications on accessibility, price, and various amenities.You have special access to the Airbnb.org filter, which unlocks listings discounted by generous Airbnb hosts.
3. Access Airbnb.org discounts
Click the Airbnb.org toggle, then click “Show places” to explore your discounted options.
—If you don’t find a discounted listing that fits your needs, click the Airbnb.org toggle again to turn OFF the Airbnb.org filter and broaden your search. You may use your Airbnb.org credits to book any listing that works for you.
Complete your booking
1. At checkout, select “This is an Airbnb.org stay.”
This makes your Airbnb.org credit available to pay for your stay, and ensures that service fees are waived.
––If you don’t select “This is an Airbnb.org stay,” you’ll have to pay for the stay another way, and service fees will apply.If you chose an Airbnb.org listing, this will be automatically selected for you.
2. The host has 24 hours to respond to your request.
You’ll receive an email letting you know if the host accepts or declines your reservation request.
––If the host declines your request, please search for another property.
Frequently Asked Questions
How much Airbnb.org credit do I have?
Your email invitation includes how much Airbnb.org credit you’ve been granted and when the credit expires. You can always find your remaining credit in your Account> Payments and payouts section.
Can I give my Airbnb.org credit to family members or friends?
No, this credit is just for you. Only you can make the reservation, and you must be among the guests. Otherwise, the reservation will be canceled and the credit will be forfeited. You can’t give, sell, or transfer this credit to anyone else.
Can I save my Airbnb.org credit for another use?
No, your credit is only for an emergency stay, not for a vacation. Vacation stays booked with Airbnb.org credit may be subject to cancellation.
If I cancel my reservation, can I use the Airbnb.org credit again?
Maybe. Check the host’s cancellation policy carefully before clicking “Reserve.” If the host provides a full or partial refund when you cancel, the refunded credit will be processed automatically and may be used toward a new emergency Airbnb.org stay related to the same crisis within the same timeframe. If the host doesn’t provide a refund when you cancel, you’ll lose the credit and you won’t be able to receive more credit.
Will my Airbnb.org credit expire if I don't use it?
Yes, your credit expires; please refer to your email invitation for information on the expiration date. Credit cannot be extended or saved beyond this date. You must book your stay and check in before your Airbnb.org credit expires.