Payout troubleshooting
Payout troubleshooting
- How-to
How to know if your payout method is working
You can check if the status next to your payout method is Default, Pending, Error, or there’s no status listed (meaning it’s verified but no… - How-to
What an adjustment on your earnings means
An adjustment is an amount of money a host owes as a result of a cancellation, reservation change, or violation of our Guest Refund Policy. - How-to
What it means when a payout method is “not available”
If a payout method available in the past is no longer supported, it’s usually because of changes to local laws or regulations for your count… - How-to
How reservation changes affect your payout
When a guest submits a change request, it’s treated as a new booking, and the price is calculated at your current nightly rate. - How-to
Do I need to complete the Bidvest form that’s sent to hosts in South Africa?
To receive funds in your local currency without fees, you’re required to complete an annual reporting form, and Exchange4free can help you w… - How-to
I received extra payouts. What should I do?
No need to do anything. The amount you were overpaid will be automatically deducted from your future payout(s).