Hi Chris! Thanks so much for your booking and review. As I can't drink at the moment I didn't realise the wine glasses were gone - now replaced with four spanking new ones. Thanks again and take care! Emma
OK this review is unfair and here's why: despite me bending over backwards to help her, sending quite a few emails, trying to sort out suitable arrangements for her elderly mother and get her parking in central Brighton, Alison left this disappointing and in my opinion unfair review. Despite me having over 100 positive reviews, Alison deems my accommodation 'not appropriate to let out to others'. Despite admitting in her review that I had emailed her to explain what AirBnB is and to check that she realised this was my home with her stuff in it, Alison claimed to be 'not at all prepared for this' and even admitted that despite me explaining that it isn't a hotel or a holiday home she still, in her own words, 'saw it as equivalent to hiring an apartment or staying in a hotel'. This makes no sense to me when she admitted I'd told her and said she knew what Airbnb was! And despite my making a courtesy call to her during her stay - during which she assured me that everything was fine - she later complained that the furniture was old (yes, there are some antiques in the apartment. It is a Victorian house and they suit it) the bed was uncomfortable (nobody ever complained before and I would have brought her a mattress topper if she'd told me), there was no space to put anything (I'd cleared out half my wardrobe, three drawers and left a travel wardrobe in the back room). Alison also stated that I should charge 'one third the price' or have an apartment 'twice the size'. This tells me that Alison does not understand the Brighton property market. My flat is average for this town, and to rent somewhere central that's right by the beach you have to pay the going rate. My rate is in keeping with similar Airbnb properties in the area and I have never had any complaints about that until now. All in all I feel Alison wanted a 5* holiday apartment for £50 a night in central Brighton by the beach in high season. Sorry Alison but that's just not realistic. Had she alerted me at any point to her dissatisfaction I would have done anything I could to help but she chose not to and then left this bad review. That's hardly fair. And to add insult to injury she left the place in a right mess. When I returned to the apartment the beds were stripped (I ask guests specifically not to do that in the house manual), I found old food and a half empty bottle of champagne, the pots and pans were all in the wrong place, the crockery was not washed properly and had to be redone, and the bin was overflowing. I've never had a guest leave the place like that. A dirty protest?