Thank you for your honest feedback and sorry to hear you have not had the experience you where expecting.
Unfortunately as you well mentioned one of our 2 bed apartments was hijacked during the dates of your stay by an other AIRBNB GUEST who has disregarded the house rules and has used the property for a party of which has left us with extensive damage. Airbnb are on the case and the guest who has caused this inconvenience has been now banned from the airbnb community and other legal prosecutions are following too.
I am so sorry this has been of such a disturbance to you and we work very hard and depend on airbnb to stream their guests before we are able to accept their booking.
As mentioned upon your booking acceptance all properties we own are operated on a self check out / in and we will not be present at the property ,We have taken note of all your feedback and will update the locks image on the check in sheet we send out but in principle all key locks operate on the same operation of aligning 4 digits which I am sure you where able to work out despite the different brand of a key box - we changed the key boxes only recently as the previous locks where getting jammed and causing an inconvenience to the guests upon self check in.
The contracted housekeeping have been informed too about the hand soap which has not been re filled and and again I apologise on their behalf as these are one of the times that are on their check list of which it seems they have missed.
I do sincerely hope you would re consider and re try us again when visiting London as we would like to offer you a reduction on your next booking if you choose to book again with us.
Thank you Martijn and we hope to see you back soon. and maybe we can get you to try an other of our apartments available in the area.
Feel free to contact us directly on your next visit as we enjoy offering a reduced price to returning guests
Thank you for your comments and it is a delight to hear that you have enjoyed your stay.
Its a shame you haven't reached out to us in order to demonstrate on how to open up the sofa bed to its full potential as it is a really large double sofa bed - ( 140 cm x 210 cm when opened into a bed ) as we have purposely selected that sofa for the exact reasons you are commenting about - we hope you can revisit and we would be delighted to offer you a small reduction that we gladly offer to returning guests
We hope it can become your London home.
Wishing you all the best