Jed wasnt available in the mornings when the cleaning staff came to clean so thats why this happened. The clients get to choose a cleaning timetable and if they are not available the staff that gets hired can not do their work and leave.
Im very sorry about your bad expereinece with the member of staff. Our tean strives to give our guests a pleasurable experience and I'm very sorry about your issue. We have taken action to investigate this incident as we take this seriously and if necesary we will hire someone more competent and professional.