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It's a shame that Beverly says that she and her two friends did not have a good time during their very brief (one night) stay. They were up drinking wine (1 bottle of which I provided by the way) and being quite loud (which I fully support) until late at night. The next morning her and her friends seemed to thoroughly enjoy the patio which she says was a "disappointment".
This was Beverly's first Airbnb experience and unfortunately she did not read the description of the apartment thoroughly. This was evidenced by her asking if the apartment had an oven (which the description clearly states it does not). Additionally proven by the fact that upon their arrival Beverly and her friends barged into our 2nd floor front door (shocking my very pregnant wife) even though the guidelines she was sent well before her arrival clearly explains how to get to the (first floor!) front door of the apartment (with photos!).
Prior to her arrival asked what coffee facilities were on hand and I explained to her twice that we have a coffee grinder, a pot for boiling water as well as filters and a strainer (for the filters) to make coffee. We also have a Bodum French press. I'm not sure how much clearer I could be.
I would not recommend her to other hosts.