Response from Janice:
(1) Not sure what "excessive attention" means, other than requesting a check-in time a bit earlier than listed. Oh, and readily agreeing to let Elisa's dog stay in the apartment for a few hours after we arrived.
(2) Just because a complaint is first-time doesn't mean it's not valid. And "one" does not equal "many." And it was handled in a friendly manner -- we deliberately chose not to knock on the loud neighbors' door at 3 a.m. so as not to mess with their relationship with our hosts.
(3) The claim that we left a cigarette odor in the apartment is blatantly false, and the request for remuneration for said odor was quickly dropped, perhaps because Elisa knew it was false. All I can say is that I've never smoked a single cigarette in my entire life, and neither has my boyfriend, and there is simply no way we left any smell of smoke anywhere near the apartment.
For the record, all of my communications with Amanda before our stay were prompt and helpful and friendly. She was out of town during our stay, and from that point on all of communications with Elisa were unclear, delayed, and then accusatory.