I didn't want to have to respond to this review as it would require me to respond to lies and false accusations but Airbnb refused to remove it so here goes! My first impressions were that this had the potential to be a challenging stay as when Aurelie arrived she immediately burst into tears. Later, she confided in me that she was finding it very difficult to be away from home. Accordingly I tried my best to make her feel welcome. I invited a fellow French speaker friend of mine round and cooked for Aurelie and my friend and we had a nice evening. Shortly into her stay her laptop broke so I arranged to borrow a friends laptop for her to use for free for the remainder of her stay. She was very grateful for this (although no mention of this is made in her review) however Aurelie gradually withdrew into spending more and more into time in her room and with that, towards the end of her stay the problems with food hygiene began. She would eat in her room and leave half eaten food and debris to rot by the window seal in her room which catches the sunshine. This got worse to the point that just a week before the end of her stay I had a weekend away and when I got back I was horrified to see her rotting food had caused maggots to appear in the kitchen! It took me 3 hours to clean them away! I also had to ask her to clean her fresh fruit compartment as vegetables had been left there for several weeks and were turning black! By this point I was very concerned and approached Airbnb for guidance - they advised me I could, via the resolution centre, make a small claim for the cleaning I had incurred as a result of her actions. I opened a case and Aurelie refused without explanation. Accordingly Airbnb found in my favour and the next day Aurelie decided she was going to leave. At this point she still refused to remove food waste from her room so reluctantly I had to enter and I removed several bags of rotting food debris. The morning before this Aurelie was going to work and I thought it important to break the ice so I approached her as she was trying to open the front door and I asked her if she could respond to the resolution centre request. She said she wouldn't but her father would. As we talked I went to open the door for her (to clarify the outrageous false allegation in her review against me).
Finally to clarify on her other false points. Breakfast, in the form of organic fresh eggs from my pet chickens Izzy and Eva were always available, which she enjoyed frequently. I have a washer dryer and I offered to show Aurelie how to use it but my offer was rejected. Aside from a friend who visited me and stayed for 2 nights I had no other tenant staying while Aurelie was - I think she would have objected sharing her room with a stranger!
Although Aurelie was the type of guest that many hosts would regard as difficult I wish Aurelie all the best for the future. I think she would be more suited to stay in a hotel in future as it is very disrespectful to treat someone else's home you are sharing in the way I have described and as the pictures I sent to Airbnb show.
As you can see from all my other reviews I encourage guests to communicate with either me or Airbnb as issues can only be resolved if they are known about (and I frequently ask my guests if everything is ok) Aurelie appeared on the surface to be ok while I think she was struggling with issues that were unconnected to this stay.