Dear Mr. Angelo
It was an honor having you here. We are happy when we see a well traveled guest pay attention to the details we put in our work to make our clients happy.
You booked the apartment that has no ocean view but we have on the same site other apartments that have full ocean view. Next time remind us and we will gladly upgrade you to that apartment.
Big hug and we look forward to seeing you again
We understand that Nicole wrote such things specially after she broke things in the brand new penthouse that surpasses her deposit. Airbnb had to interfere and judged to our favor as they deducted part of the damage from her deposit.
The apartment we gave her had a sea view from every window and terrace of the apartment.
Her review is untrue and we wish her luck.