Me llamo Fernando, Soy Argentino, Licenciado en Marketing, Vivo en Chile hace 5 años y me dedico al area de la hospitalidad!
Nice apt, perfect location and similar to pictures. Fernando left keys with concierge so I never got to interact with him. Everything was good except that I felt some smoke smell. I communicated it to him but didn't get a response . Overall, it was fine. The building is quite new and location is great. Good mattress and nice setting, I really liked the furniture and style.
Fernando fue un excelente anfitrion. El depto es tal cual las fotos y estaba todo impecable. El edificio cuenta con todo tipo de servicios, vigilancia, estacionamiento de cortesia, piscina y personas super amables en recepción. Si Dios quiere cuando volvamos a chile nos contactaremos con él.
Gracias por todo
Susana y Gustavo
The reservation was canceled 24 days before arrival. This is an automated posting.
Fernando is a very warm, attentive and reasonable proprietor to deal with, and his flat was immaculate and exactly what the business traveler seeks in terms of accommodation. I cannot recommend Fernando highly enough.
Before I arrived, I knew there was a heat wave in Santiago with record temperatures, so the first thing I asked Fernando BEFORE I booked, was if there was air conditioning. His reply: YES. When I arrived... air conditioner: BROKEN!!!
I found out from his team that they knew it was broken before I arrived and had scheduled a date to fix it... a week after my arrival! ARE YOU KIDDING ME? In the meantime I slept on the tile floor in the mornings because the sun through the windows was so intense (33C outside and 37-38C inside 100F!).
Also, I had to manage the scheduling of the repairman, since they said the owners were "difficult"! They came multiple times (which I had to be there to meet them), made tons of noise for hours, and made a huge mess. No one came to clean it until 3 days before I left (I stayed for 2 weeks). No apologies for any of this was made by anyone!
I decided to give Fernando a chance to make it up though, as I was having trouble getting the flight I wanted until a few days after checkout. So I asked him if he would let me extend my stay a couple of days and comp me those days due to all the issues and MAJOR misrepresentation of the apartment. Guess what, DENIED!!! Instead he offered me a "deal" to move to one of his cheaper units! CLASS ACT! This guy doesn't understand the meaning of customer service, and in my opinion, doesn't deserve any future business. NOT recommended!
I stayed 10 days in Fernando's apartment and was pristine, clean, fully functional, well located and at the right price. Pictures were a reflection of the apartment.
I would gladly and happy stay again.
Highly recommend Fernando and its units for a pleasant worry free stay in Santiago.
Me he quedado 10 dias en el departamento de Fernando y lo encontre limpio, funcional, perfectamente ubicado y al precio correcto. Las fotografias son un reflejo del departamento.
Me quedaria nuevamente en su departamento.
Recomendiendo a Fernando y su departamento.