We have more than 17 years experience in tourism & hotel management in Europe and Thailand.
Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
We are glad that the Guests found that the apartment was really great. Regarding the noise from the generator from the house opposite, we did not receive any notification from the Guest during his stay, nor from previous or actual Guests. As a matter of fact, we did check but did not observe any issue on the generator. Please note that the pool was only 3 days in maintenance but it is back to normal use. We will be happy to see the Georg & Mimoun back to Phuket soon.
We are glad to know that the Guest found the apartment nice. During the check in, we always provide a specific number and email to text / call in case of any issue happening in the property in order to act and solve it as quick as possible. Unfortunately, we did not receive any notification during their stay about noises coming from a mosque nor from a sports complex. Please note that we did not receive comments on this matter from previous & actual Guests. We will be happy to see Hendryk back to Kamala soon.