Would not recommend this guest to anyone. They probably got drunk and broke the key inside the door, which has never happened before. But I've had received guests that got wasted and were calling me at 03:00 am because they forgot the key inside. Anyone that rents an apartment should know that it's not the same as a hotel, if you wish to have 24 hour service you should go to a hotel. Sorry if a person that works all week is not entitled to turn his phone off on a Sunday night to rest a bit.
Response from Olivia:
It's the comment of a person who don't accept the criticism and gives as the only response that I had to be drunk. For my part I am not drunk at 19:00, but I didn t go further in the discussion.