Kitchen facilities included microwave, oven, water kettle. Washing machine and dryer are also available in kitchen. We offer plates, bowls, spoon, knife, paper cups and water glasses. The guest used these facilities freely, hence I'm unable to grasp what facilities were missing? Anything other than this for cooking are not included such as cooking oil, cooking pots etc. This has been mentioned to the guest beforehand. The guest himself didn't do any effort to keep the kitchen and toilet clean. He didn't flush the toilet and peed on the floor. I would have to say we never had any guests which peed on the floor and then complain about bathroom cleanliness.