Unfortunately the only person who was rude was the person working for this company who owned this apartment. When we arrived at the home, not only the house was not finished cleaning but it was still dirty. There were stains on the fridge and the sheets. The shower was not running well and when we asked why half of the lights were not working. The checkin person told us to find another home if we are not happy with this one. The beds were super uncomfortable. Not only it was an aweful apartment but the person was very impolite and unresourcefull. Also they lied in the review as I am a vegeterian and dont smoke.
When we came the house was very dirty and old and not reflects the pictures. In the booking there were not enough sheets for the house. The house is super cold in the winter and the heating is not enough for the whole house. Also Rosario wanted to charge us extra costs for using the towels which are normally included. We stayed there for 10 days and payed a lot of money for it. It is a shame that you don't send any cleaning service for people staying longer than 1 week which is normal with many other houses.