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The contact number provided by them for a Alice was incorrect. Text messages sent (phone number hidden) and (phone number hidden) went unanswered. When I finally managed to get her, her English skills seemed limited. I then asked my wife to communicate with her in Chinese. I constantly updated her on my ETA (as I was driving to the location) and she kept on saying to call her only upon arrival. When we finally arrived, we had to wait at least ten minutes before a lady showed up (who wasn't Alice and didn't bother introducing herself or explaining), just passed us the key outside the house, explained which key for which lock, and left. We never met anyone else managing the unit again till the day we left (to return the keys).
The house itself was a disappointment. The photos of the bedrooms are misleading. Other parts of the house do not reflect the same quality. The toilet handle in the upstairs bathroom was broken and flushing is difficult, especially for children ( I had two). Water pressure is low, so showering is not a pleasant experience. The kitchen was generally clean but can be much improved on. Leaving some food (in sealed plastic bags) on the kitchen counter resulted in ants attacking the food within 5 minutes! There were also some cockroaches in the house (we killed a huge one in the living hall).
Not all the lights were functioning. The fridge is quite small and the freezer compartment doesn't have a door, so items put in the fridge section also get covered in frost.
The towels provided are not very absorbent. They were made of microfibre which is great for cleaning but not for body drying. The TV provided was quite small and only had an indoor antenna so the reception was actually quite terrible. The antenna itself emits a constant buzzing sound. There is no land telephone or Internet connectivity available.
Units like this are attractive to families or large groups. But due to the condition, most families, especially those with young children will be put off and disappointed. Driving around the nearby area I discovered small but newer hotels which would be better than this unit.
I was staying here for 2 nights with my friends, when we arrived to the house, we were surprised to see there were a lot of rubbish outside of the house, everytime when we pass by, we can smell right in front the door (specially, we were here for the summer season, the smell even stronger than we thought!), we were staying for 2 nights, but no one came to clear up the rubbish until we gone!
Bathroom : 3 bathroom are pretty old, hairs were found on the floor, all the shower were so weak, no rubbish bin in all bathroom(not convenient for the girls )
Location : doesn't close to the restaurant or shopping area, suggests take the taxi for travel
Luckily, the air conditioning are strong enough in the house, can cool down for the hot summer .
worth of stay.
Very convenient location close to everything