I'm surprised to see such a bad review considering the lengths we went to compensate Rebecca. The pest issue was downstairs in the garbage area, and as soon as we identified the issue ( a crack in the brick wall) we properly sealed it up and brought in the exterminator. We do have multiple properties, and we've added staff to accommodate maintanience requests. With over 125 positive reviews, I hope you will overlook this one. Thanks, Daniel
We had an issue with the apartment (leak from the floor above) so instead of canceling the trip we were fortunate enough to have a friend with a larger superior apartment help us out, so we didn't ruin the vacation. As you can see, everything was great and we worked it out. : )thanks for staying! Glad you were happy.
We have added another and stronger air conditioner!