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Nancy and Sam were warm and friendly guests. They showed lots of appreciation for us and were very happy to chat with us and share what they were doing in the city. I could tell they took the time to read our house rules and were careful to ask questions when they had them. They also loved the kitties and were great with them. They even gave us a nice note and an awesome gift of caramel tea upon their departure! I thought this was a very sweet gesture that showed they noticed what we like (tea). Nancy and Sam had to shorten their reservation shortly before arriving, but they let us know well ahead of time, and while there was some confusion on both our parts on how to refund them, they showed patience and trust as I worked out the details. They left the room in great condition, and we totally welcome them back at any time. We definitely recommend Nancy and Sam to stay at any other accommodation!