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I spoke with Alex and Ron and they were very easy to get in touch with. The balcony was under construction when we moved in and they were completely up front with that and everything else. The apartment and building were absolutely gorgeous (the pictures don't even do the view justice) and we had no problems with the unit. We were only able to get 1 ID card for the two of us staying there though, which sometimes made it harder to enter the building. Security was pretty understanding about it and we always got in though.
It's close to Lincoln Road and lots of other restaurants/bars, has 2 pools, and is about 1mi from the beach. There's a Citibike station at the front gate to the building so we used that everyday and it made life really easy without a car.