We're all about our little family, we've bought this house because this is where Helen's family are from, and we want to be able to come back here often. Otherwise, we live in Auckland, Ryan's a Finance Manager, Helen's at home with the boys.
Oh my gosh, John I'm SO sorry! This has NEVER happened before, we pay to have the cleaning done when we're not there ourselves, since we live 3 hours away but we tried somebody new this time, and clearly they didn't do a very good job at all - oh this is devastating feedback. Please contact me with account details so I can refund your money in full. I can't apologise enough, and I'm so grateful that you wrote this review so that we know not to use that person again. I can't tell you how carefully we have organised things to make the stay as pleasant as possible, so to have it ruined like this is just terrible. Please allow me to send you a refund. Sincerest apologies, Helen