Our first bad review in three years! Goes to show you can't please all the people all the time. Some of the cases mentioned here are things that people actually say they love - the simplicity, the outdoor shower - while some are things we have plans to upgrade soon, such as a sink inside. So that's fair.
As to the view - apologies if it deceived you, we really put that up there to show where the place sits in relation to the beach and nowhere do we say that this will be your view. Never had any complaints about this before.
These guests were actually the first we've ever had to complain. And that was because we didn't leave our house open for them to have a hot shower any time they liked. We always tell guests that if they want a hot shower they can come up and ask and we'll almost always let them use our bathroom. But we've never had anyone leave their shampoos etc in our bathroom and expect access to our house.
You can't always anticipate people's expectations, and we try to be as accommodating as possible, but sometimes it doesn't quite gel.
Lessons learned on our side. Hopefully on both!