I accepted a third party request, which means the guests booked through a friend's profile. I assumed I would have contact with the guests before they arrived but this did not happen. Following no response to email and having had no direct communication with the actual guests I began to feel uneasy. After a phone conversation with the person who had made the booking on their behalf it turned out the guests had changed from being two young men to a couple. It made me realise how little I knew about who would actually be staying here. That's when I started to feel really uncomfortable about the situation and decided to cancel. I had never accpeted a third party booking before and won't in the future. It's made me realise how important good communication with guests before they arrive, so it feels I know them a little and ready to welcome them into my home.
There was some miscommunication about the check out time. I printed out my itinerary from airbnb that stated it was 'flexible' whilst the hosts say that they had told my friend it was noon. She didn't know this - possibly she misheard or just had trouble understanding the accent (she's Canadian). I wish they had called me on my mobile instead of leaving a message on my land line in London - I don't really know how I was meant to pick that up as I was obviously still in Edinburgh. Their friend was pretty abrupt/rude with me and I feel I was blamed for a miscommunication on both sides. Was an unfortunate end to a nice weekend away.