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Beware hosts. First time we leave a negative review, we have to be honest, an extremely negative guest and we have had over 1000 successful happy bookings, as is shown on our reviews, complained about irrelevant matters when we bent over backwards to do our best, even complained about the stairs and we are on the first floor! unheard of, wanted lots of sun in a 18 century Gothic street as there may be in the countryside or main roads full of cars thats the cosiness of Gotico, but some how she managed to see a negative point on this, we would not recommend this guest at all, when spanish person came to deliver a late gas bill she left 2 voice messages shouting at us hysterically, the heaters had to be on in separate rooms, we even bought her a baby bed and let her have a late check out after the way she spoke to us, very sad to see there is situations like this out there and people willing to damage our image on the airbnb page it is just so very unfair, beware hosts.