We are happy you relaxed and enjoyed your stay at the Villa. The telephone number provided on Airbnb is the Butlers number. This is given to all guests as soon as they confirm their booking.
We have a meeting spot for all guests to meet the butler and the butler then takes them to the villa.
When we spoke you did confirm you were not at the meeting spot but instead went to a near by hotel which is what created the confusion.
We are so happy that you enjoyed the service from the butler.