Response from Dubai Apartments:
Young Hong Lee decided at the last minute to check out one day earlier, and when told he would not be refunded, he became angry and hurt. He mentioned that he always does this at hotels, but he must understand that the same policies to not apply for apartments. It is unfortunate that he finds this policy 'inhumane' as he puts it, but he did agree upon a super strict cancellation policy, and should only have booked for the dates he actually needed. All of the information was available on the website, so there was no misinformation.