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I did not meet Jeanette In person, but I checked in by text three times and heard no complaint. I also texted best wishes for the holiday. Jeanette left a very long mean spirited list of complaints. This behavior has no place in our Airbnb community. The uniformity of a hotel would suite this guest much better.
I'm sorry you think that way but going into some place that was not really clean was up setting. I did explain why I did not complain.
It was a real pleasure to host Jeannette and her husband when they were visiting Boulder. They were wonderful guests who we would be happy to host anytime!