Visit create.airbnb.com »
Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted
community, and it doesn't go unnoticed!
Isabel has completed online and offline ID verification.
Learn more »
Isabel and her friends were very quiet..and respectful guests. I hope they return when it's a little warmer...but they did get to experience a true MN winter...(if only briefly)
Isabel is great, keep the room super clean, highly recommend to anyone
https://www.airbnb.com/rooms/706130 is r link 2 for this booking. We include an extensive overview of the home along w/detailed pics showing a bedroom window, triple window in living room, window in dining room, window in kitchen, window in the bathroom. As thorough as we r, I am not certain how this stay could've resulted in such a negative review. We have 5 other extremely positive reviews for that specific listing along w/ 260+ positive reviews of "dormitory" stays in the same apt w/in the same home. As Airbnb guest rselves, we completely understand that u can only envision a place based upon ur own experiences. We feel we give the best possible explanation&details not only on the site, but also reiterate it prior to accepting a paid reservation-shown here in the email exchange: "Hi. We r 6 teachers from Woodstock (IL), 4 women and a couple, we want 2 spend the weekend in Chicago. We will go by train. 1 of us knew the web, we searched for rooms in Chicago, we saw ur house&we loved it, so we'd love2sleep in there. I would like2give u my cc# just 2 do the reservation ASAP." Reply:"Hello Isabel,Thxs 4 ur reservation request. We would be happy 2 host ur group in this apt. I think it is perfect for the dynamics of ur group since there r 4 separate beds in the semi private living room/dining room space for the 4 women (2 real full size loft beds&2 comfy raised queen size air mattresses)&a private bedroom w/a queen size bed for the couple. Depending upon ur arrival time, we may not be able 2meet&greet u but we will have a key in the mailbox for u. Please confirm ur happy w/the accommodations&arrangement&I will accept ur reservation request immediately. It is Apartment C pictures 1 thru 16." Her response was: "We are fine w/the accommodations if u think that it's good for all of us. Please, give me the complete address, just 2 check it in a map, we don't know Chicago very well. We don't know when we r going 2 arrive, but I hope we can meet, if it's not possible we will search the key in the mailbox&we will take care of everything, don't worry at all."
Unfortunately, there was a communication challenge between Isabel and Chris' thick accents & we r sorry if it seemed somehow rude. We did send r other guests&neighbors 2 check the "gas leak". It is r home&we live there along w/Chris' daughters. We would never put rselves, family or other guests in jeopardy. Sadly, I can only say that r biggest mistake may have been 2 accept a reservation for a time when we may not have been able 2 meet the guests&alleviate their concerns over the perceived "gas leak". I am not sure how we could do more2ensure the guests review the pics & description. We wish Isabel&friends much more positive experiences thru Airbnb in their future trips.
Isabel is a great person and a very reliable one. As a teacher, she is responsible and hard-worker, and those qualities also refer her personality. We are living in USA and we'd love to travel as much as we can while we are here.