Response from Helene:
Dear Michelle, I am really sorry to hear your stay with us wasn't good, you're my first bad critique :-( I take some of your points and will improve what I can.
The description airbnb offer is limited there are no 'matress' option to tick so I will write it somewhere, am building the frame myself and it's taking me longer than I thought with work and kiddies to look after by myself, the house is just on it's final renovation step. Then toilets and shower are described to be on same floor. I use only ecofriendly products and yes towels do end grey unfortunately but were clean I can reassure you. The bin should have been emptiedfor sure although you had one in your bedroom. The milk you must have taken is lactose free and I will not provide it anymore as I discovered it clottes in contact of hot drink, you should have asked for more coffee am so sorry, in that busy period I didn't check again after I left 3 boxes of teas and 20 coffees sticks, sugars and milk plastic cups ... A couple just a day or 2 before you seem to have taken more than reasonable amount :-( although I offer coffees as a surprise treat, it's described nowhere in listing. I even leave sparkling wine bottle for honeymoon customers- regardless if I am not a professional business, I try to offer professional quality were I can. I hope the rest of your travel still made it a nice and pleasant experience for you both. Kind regards, Hélène