We had an unfortunate experience with Janice. At the very end of her stay, she and her daughter, who lives in SF, requested a partial refund. Her daughter went so far to threaten that if she did not get a thousand dollars, they would write a review that would make it impossible to rent again. They said the suite was not what they had expected, even though the daughter visited the place before they reserved it. While we considered giving them a 10% refund as a gesture, after their vitriol we refused. We are glad to report that we have had three reservations since they posted their review and the current tenants are very happy and even asked to extend their stay.