Having managed a popular hotel for 8 years and owning my own vacation rental, the holidays elevate the complaining in guests, and I find that these days on review sites guests are now looking for refunds more than ever. With that being said, my cleaner is a very honest and tells me the state of the apartment after each check out. On this checkout she advised me that it was left exceptionally dirty, and we are also certain Mr. Richter had additional guests than the maximum allowed. Again, being the holidays and most hotels charge double the regular rate, my apartment is extremely affordable and of good value. I'm very proud of having so many positive reviews and look forward to hosting more respectful guests in the new year.
Sorry to hear your disappointment. Ms. Touzet obviously booked an accommodation that she could afford, but expected the frills of a hotel. As stated in many, many reviews below and why my nightly rate is affordable, is this apartment is a no frills, stocked apartment with the basic necessities. There is a washer/dryer laundry room next to the unit, and Ms. Touzet could have done a load of towels if she wanted fresh ones. I am one of the few units that does NOT charge a cleaning fee to the guests, hoping they will appreciate it and leave the apartment in a clean state. Also, she is misrepresenting the truth about food left in the fridge, as we do leave condiments as a courtesy to new guests but never any food that you could stick your finger in or contaminate. As stated in my other previous responses, I have worked with the same cleaner for some time, and she reports to me after each check out, and she rated this a 2 out of 5 on cleanliness.
Aloha Saumin, thanks for your honest review. I have forwarded your comments to my house cleaner, and have scheduled a deep cleaning of the unit. Also, the check in and check out times in most rentals are not flexible, especially during the high season. When hosts have back to back reservations, there is no time to be flexible with cleanings. Being the most affordable unit in this area, most of my guests do not expect high end appliances or furniture. As most of my other reviews have mentioned they were satisfied with the quality of the amenities and the apartment is fully stocked which you wouldn't get at a hotel, and all at a VERY REASONABLE RATE. I hope you had a great vacation.