We'd like to speak of our experience hosting Balint and his family as it did not turn out so good. We have never written a bad review about any of our guests; unfortunately this is not the case.
We only spoke with them before the check-in and on the day of the check-out. They did not mention anything so we (mistakenly) assumed there were no issues.
Their review really hurt us especially because they never communicated with us their questions, giving us no chance to be good hosts.
- Their plane was landing very late at night (23:00), so as they would not reach the metro on time we arranged a taxi driver for them and even had provided the key to the driver in order for them to enter the apartment without delay. When they wrote us a bad review we asked why they did not include this as a positive side of the check in and Balint's reply showed that he did not appreciate the time we took to plan for them a nice check-in as he said that it was only good for us, not them. (?)
- They said we did not provide enough towels/sheets, when there are tons of extra ones available in the closet. They never asked for more.
- They said "nothing was really clean when we arrived" when in our messages they referred to a wall socket as dirty. (!)
We have hosted 100s of guests. With Balint, you risk getting a terrible review because even if you want to be a good host he does not communicate his questions and simply writes a terrible review at then end, giving you no chance.
If you take yourself seriously as a host, avoid them.
I had the pleasure to host Balint and his family in my apartment and I met kind and polite people who left the house perfectly clean and tidy. The communication was perfect and I hope they enjoyed their stay in Roma
I suggest to say yes to them if they should ask for your house without exitation.