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I did not see Frans and his wife much which was partially my fault. I had an unexpected journey abroad but I made sure that the guest were able to come in the house without any problems. There was a double room and bathroom ready for them in a condition we offer to every other guest. Unfortunately, I couldnt welcome them in the way I usually welcome people in our house and this is the mistake I made for which the guests deserve apology.
Our place is not a typical B and B and on our web site is written that breakfast is basic and optional which Frans and his partner were not happy with. However, I was in the house the whole next day and I would expect that they would or tell me in person or call me (if we missed each other) so I would have a chance to fix the problem. Also, my experience with being a guest and host through airbnb is to respect the rules of the host too: for example cleaning the dishes after using them seems to me a basic rule which usually does not have to be communicated verbally.
However, I believe that everyone deserves to have a good experience when coming to other people's house and I do recognise my part of the mistake in this case. I offered a 10% refund to the guests through airbnb. Therefore, Frans, you should be able to receive a resolution request on your web site 4 weeks ago which you never responded too-that is the reason that I could not send you a refund yet. Check your web site and respond to it-you can also see the date of the request which will show you that I initiated the process immediately after you left.
Frans and his charming wife are truly lovely people! We enjoyed very much their short visit, they were very respectful and nice with the other guests . They were very patience with our girls and always smiling !
They are welcome anytime !