Unfortunately situations that you don't control eventualy happen. The wi-fi was supposed to be fixed before your arrival but the technician had problems and couldn't come and the noise coming from another apartment started without notice. Works in the building should only start after 09:00am and end at 05:00pm.
The issue regarding the hot water in the suite bathroom is normal whern you use a residencial electric boiler, you got to wait a few minutes for the water to heat. We are providind a better sun blinder in the room you are reffering to. Thank you very much for your kind observations and hope to have you back in the future.
You and Ilan are completely irresponsible and have absolutely no education and good manners whatsoever, just see the comments of my other guests to understand you sick caracters and personalities, i feel sorry for the children that are not yours, the are Ilan's and of his last wife, I guess. I trancribe below the reality of the facts that occured in my sweet home that every guest just adore as you can notice by their comments here on Airbnb.
I just left you a message on your answering service.
We have a problem with your maid, Jesse. We feel uncomfortable with
her presence and want her not to be there. However, she told Flora
that she has no place to stay and that she MUST be at the apartment.
We don't want her to be there. Additionally, she smokes a lot of
cigarettes and that is a problem for us. Please tell her she cannot
stay in the apartment for as long as we are there.
Many thanks for your understanding and cooperation.
Dona Gessy, our dearest maid, doen't smoke in the apartment at all and all our guests just love her and all comments about here were fantastic, you are the first to complain.
As a matter of fact her staying there is extremely important due to your strange behavior on the first night leaving your 3 children with a baby sitter that they never met before. Gessy told me that she, the baby sitter, was in her room and left the children alone with the front windows completely opened and that you only came back to the house at 3 am. This is not correct, this was very irresponsible from your part, our apartment, 8th floor, has 16 meters of windows facing Av. Atlântica and children can fall easily if not in the company of responsible adults. Her presence at all time in the apartment is indispensable, she will not leave until you leave tomorrow at 12:00 pm sharply, not one minute afterwards. I assure you I will take strict measures concerning hosting children the next time I receive questioning about new reservations from guests that have them. Who is Perola Bonfanti, the person sending this message??? The female that is with you is called Flora, I guess, she didn't send me here passport via e-mail the same way I received yours and of the 3 children, so I can't identify here. The person who made the reservation in Airbnb is named Florin and by the picture I can notice she is not Flora, the women with you in the aprtment. Can you please send me immediately her scanned passport for my files, I only have yours and of the children.
What your maid says about us leaving the children with a nanny in
front of an open window is a total lie and is completely irrelevant to
our basic right of privacy in the apartment we rented from you.
Additionally, your maid really does smoke. We smell it very clearly.
Nobody else smokes here but your maid. She also receives calls on her
loud cellphone which annoy us. She also enters our living space, to
answer intercom, etc.. This is completely unacceptable. However, even
if she was the best maid in the world, it does not change the fact
that we are entitled to privacy and we don't need to tolerate the
presence of another person in the apartment.
You assured us upon arrival that if we don't want your maid to be
here, it is fine with you. You can't deny it. You even told us that
she leaves at 4pm! Yet, right after you left the apartment, your maid
told us that she has no place to go and must remain in the apartment
the whole time! How do you explain that? This kind of situation is the last thing we need now, when we are on vacation. We did bring Florin's passport to the apartment when we arrived. You did not ask for it. I find it outrageous that you keep bothering us
with this. I find it completely outrageous that you comment that we returned home at 3am. We are adults and we need privacy. We are entitled to privacy and that privacy cannot be denied. Your maid is not a "children police". Far from it, and suggesting that she is to
stay in order to watch how we are dealing with our children is completely outrageous. I must insist, once again, that your maid does not stay here duringour stay. She can return on Tuesday at 11:59am. Thank you for your cooperation.
Whatever you have to say about the situation doesn' t matter any more to us. Dona Gessy is of my complete trust, what she says is what is happening or did happen. The night you arrived you left your three little children with a baby sitter they never met before and only came back at 3am the next day, this is not correct! The night you arrived D. Gessy called me in panic saying you left the house without the children and that the baby sitter was in her room and left the three little children alone in the apartment, this is not correct either! Due to this strange behavior I ordered here not to leave the house while you were there with the kids. Please behave yourselfs until tomorrow 12 pm when you have to check-out immediately.