well, first of all thank you for your feedback. In no way I wanted to
offend you personally with my review.
I just described my experience in your provided accomodation, which was
not a pleasant one for me.
Just for some of the facts:
I was given a totally different room, that didn't at all look like the
one advertised and described.
I didn't want to check in early, I arrived one day later due to problems
with the airplane and a therefore late arrival.
I told your staff as soon as I knew and they said it would not be a
problem.I should call upon my arrival at 5 am in Hongkong.
Therefore I could not have called your staff from 3 am in the morning,
since I was still in the airplane.
Nevertheless I wish you all the best!