Response from Pui Yan:
thank you for the review from Pik Chu. i was a shock to get such review as we had just got a good review with the same flat previously as a 5-star hotel room.
the flat that PIk Chu originally selected was not available and we suggested this dEsigner flat by offering the same original rate as a compliment.
for the sofa bed, seems like Pik Chu didn't appreciate the DESIGN FEATURE of the sofa bed. the sofa bed is perfectly well laying flat for an adult to sleep on.
Pik Chu only paid for 2 guests, but still we offer a 6 ft wide duvet for their 8 y/o daughter for free. the king size duvet can be half fold to make it double layer for the 3 cold nights that rarely happened in hk. i think Pik Chu forgot to mention we provided totally 3 duvets in the flat that we believe it is quite enough for the weather.
we had never got questions from her during their 9 nites stay and surprisingly she had got issues with this flat. i guess she is just unhappy about the charge of the broken umbrella they made at the end.
Response from Pui Yan:
HI Kai, thank you for most of your positive reviews however i would like to respond to your comment just to let other guests a better understanding.
for the brightness of the flat, i remember you stressed you are sensitive to light when sleeping, before your booking. we purposely replaced a set of dark purple sun-blocked curtain before your arrival especially for you. we usually use cream curtain in the flat to give a light and natural effect.
there is no such conservation of energy. there are at least two light fittings in each room space, however this is still not reaching the standard of office brightness, if you are expecting a home office. i realised you worked in the flat during weekdays afternoon while we were servicing. i believe the flat can hardly entertain a nice ambience for the flat design together with an office practicality.
meanwhile, we are providing at least 14 English Channels such as all 4 Discovery channels, TLC, Animal Planet, Bloomberg, Al Jazeera, France 24, DW-TV Asia, two English movie channels and two local English Channels. you may need to follow given instructions to get Digital source and Local source from the TV.
however thank you for staying with us and we are happy to host you. best wishes!