Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted community, and it doesn’t go unnoticed!
Hayley has completed online and offline ID verification.
Learn more »
A very easy going guest, thank you Hayley , all the best
Hayley arrived and then decided to cancel the booking after 1 night (having not even spent 1 night in the apartment) due to her not reading the amenities properly. She expected a washer and dryer for her 3 night stay and access to our families backyard ( It was very clear that there was not a washer and dryer, and the only reason our backyard was not in use as we are in the process of sowing new grass. This is my childrens backyard and not always a given it would be available if they are playing and home from school. We are more than accommodating but struggled with the fact this was expected. In the past I have never said no to people using our garden. She did in fact have a courtyard to use. I have a two night cancellation policy do to the effort it takes to get the apartment ready for the next booking. I allowed her to cancel the booking (I had to do this when it was her responsibility, so she would get her refund) after only 1 night and upon cleaning of the apartment I noticed a mark left on the carpet. Upon contact with Hayley I was informed it was a spilt cup of tea. I have never had quests cancel upon arrival and was disappointed to the extra effort she has caused me. Missing out on other bookings in a busy time, cleaning the apartment after only 1 night and having to get the carpets professionally cleaned quickly before the next booking arrives. The rest of the apartment was left tidy.