Response from Reid:
The host's review unfairly blames us based on her own assumptions. We recognize we are guests and we're sorry the host had issues with the neighbors but we are not inconsiderate or unreasonable people.
Unfortunately this is one big miscommunication. We never received the proper check-in instructions from the host. Just now, I re-checked all the (website hidden)s and documents plus my (website hidden) account and we do not have the apartment number, nor was it made clear to us the host was meeting us outside.
At check-in, we spent 15 minutes outside looking through emails and documents multiple times to find the apartment number. Without having this necessary information, we found the host's name on an apartment and we rang ONLY that apartment, ONLY once, and then waited.
We thought this was a reasonable and still respectful decision. We don't understand how the host can say things like we "ring bells of other neighbors" or that we "did not consider looking in their confirmation letter".
I guess different people have different definitions of "thin walls". We can hear the door buzzer and people walking in the hallway. It's not loud but it's not something we hear in our apartment at home. Also, every day we were there, at 4 pm a neighbor plays music very loud and you can hear everything. We found these things more amusing than anything else. We don't expect complete silence and it's just what we experienced.
"Away from touristy areas" was meant as a compliment, in that we were away from the busloads of tourists. The location is great in that it is close to the tourist sites yet away from the tourists themselves.