I am a 52 year old female, married with 2 kids. I work as design director for a fabric company and live in New York City.
Since I was out of town when they had arrived I didn't actually get to meet these guests, but the communication via phone and e-mail was great and they were very easy to coordinate with.
The house was left in excellent condition.
Communication with Laura was easy and she was really helpful.
I was not present in the city during her brother's stay but when I returned, the apartment looked as nice as I left it.
It was our pleasure to host Laura and Charlie in their last trip to London. They are a very nice, polite and respectful couple. I didn't see them a lot since they spent most of the time exploring the city, and they were so quiet, I hardly even noticed when they were in the house! The flat and the room were treated perfectly. I highly recommend them and they are always welcome here!