Response from Zahra:
I can just say i'm so sorry for her! We stayed in Monica's apartment for about 6 days 3 first days 3 person and 3 other days 6 person!she wasn't home for check in,and reception gave us the keys,we were waiting for Monica at least 6 hours to come and explain us some thing about the apartment and rules (with out even opening our suitcase)! but when she arrived she even didn't do any greeting and any explain she was extremely rude in the behavior and i think that she has no experience about being host,linen there were not enough and all of them were not clean she just washed some of them ,there were no Towel! There was dust everywhere! My family and i were having a round trip around Europa but we've never seen such a person! in service of app. she was written that there is also TV, but she called me and said it is my own property and you shouldn't use that!! It is very normal that kid's play at home and may have a little noise but we were not home most of the time to making noise!! it was not a robbery if it was we could take many things not only one linen! but as our linen was very similar of one of hers we did mistake and take one of them with us, Obviously i will send her that as soon as i arrive home because we are in journey now, I'm so sorry to tell that but she is relay a mendacious!it was not our duty to clean the apartment because we were paid for cleaning but for humanity we did that totally!for check out she was written flexible and I've got the ticket for our next trip at 18 o'clock but with out any notification in that day morning she came and ask us to return the keys at 11 am! It was a bad experience for us hope not to see her again!