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I am Renan and I am a Phd student at Rio de Janeiro. I only travel for a math conferences but I like to stay in the city a little longer for fun. I like to play volleyball, I like walk and know different place.
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I feel terrible about how Renan's trip started! When he arrived at our place, the front door of the building must have been cracked open, and he walked up to the front door of the loft and knocked. Normally, people hit the buzzer to be let in, which is quite loud. The door of the loft is not near the bedroom, and can be difficult to hear.
I tried emailing him, and contacting AirBnb support about it, as he did not leave a phone number. The customer service rep said that most of the time when guests arrive at their destination and can't get in, they immediately contact them, and since he did not have a phone number listed, there was nothing they could do.
Eventually, I was able to hear the door, and the rest of their stay was great. Renan and Reuben are really great guys.