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I am an investigative journalist and writer, based in San Francisco. Recently returned from four months in Venezuela.
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I really enjoyed having Arlene as a guest. She has led a fascinating life and was so interesting to talk to. She is also a kind and considerate guest and I would be happy to host her any time.
Arlene was perfectly fine as a guest, clean and friendly. However, she was the first guest out of our more than 20 guests to leave a negative review so beware. For instance, she said that "the twin bed made me feel like I spent the night on coils". What she didn't mention is that she is an older woman with a physical condition and that the bed is only one year old (though she would have no reason to know this). My mother, of a similar age to Arlene, sleeps on the same bed when she visits and loves it.
She also said "For $80 a night, I think the host should take the time to provide a basic level of hygiene". In fact, our bathroom is hygienic, but this is not a hotel. We take out the trash and clean up, but we do not have a maid to scrub every nook and cranny with a toothbrush.
She also wrote "Pillows had no pillow cases and smelled of sweat". That is not true. The pillow on the bed when she arrived had a pillowcase. She then asked for another pillow to assist with her physical condition. I gave her two more. I thought she just needed them to prop herself up so I inadvertently forgot to put pillowcases on. If she had asked, I would have gladly done so.