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It was a honestly a pleasure to have Karen and her daughter Pamela to stay. They were excellent guests. They stayed in Bath for two nights and everything went smoothly and easily - communication and meeting up. Karen kept me up to date on her arrival time, she is a lovely lady, really genuine, honest easy to talk to, friendly - everything you would like. They looked after the apartment as if it was their own, it was left both amazingly clean and tidy. I would not hesitate to recommend them highly and would welcome them back to Bath if they were ever in the area again.