Response from Louisa:
When Dannie first inquired we told her we were out of town, but if she really wanted the space for her parents we'd figure out a way to have someone setup the loft and cut our vacation short in order to come home early to prepare it for her. At that time she said she understood, and she would very much appreciate it, and happily made the reservation. FF to Dannie asking for a refund for arriving a day late. There was no flight delay, no engine trouble, no unforeseen disasters - They just missed their flight and decided to come a day late. We said in this circumstance, we didn't feel comfortable with giving a refund for that night as we had already cut our vacation short, and inconvenienced other people in order to make sure the loft was spotless and ready for her arrival. Airbnb has a refund policy which is listed on every hosts page. I've been an airbnb guest several times in the past, and at times our plans got messed up and I would never try to blame my own mistake on someone else as Dannie is trying to do here. Once we did not agree to the refund she came back with ridiculous complaint after complaint about our loft - Which is pretty obvious as seen from all our fantastic guests' reviews (and many refunds we've given due to unforeseen circumstances) that Danny was just trying to get out of paying what she owed.